Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and a picture of the damage of the goods.

We do not accept returns for change-of-mind as items are made-to-order for each customer. Please be mindful when choosing an item. We only accept returns for faulty goods.

To start a return, you can contact us at casper@highcountryheritage.store.

If your return is accepted, we’ll send you a new order of the same product. 

You can always contact us for any return question at casper@highcountryheritage.store. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We do not do refunds. If you have a damaged good we will ship you a new one.